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Jess Jurva, Executive Coach and former Chief Customer Officer, based in New York City
About Jess

The coach who's
been in the room.

I spent nearly 30 years in the C-suite of enterprise technology companies — as a 2x Chief Customer Officer, leading post-sales organizations across Customer Success, Account Management, Professional Services, and beyond.

What I saw, over and over, were brilliant women who had earned every credential and every seat at the table — but were still showing up smaller than they were. Hedging. Qualifying. Waiting.

That's what I coach. Not soft skills. The real work of leading from your full power.

Work with Me

Built from the inside out.

My coaching philosophy comes directly from what I've lived. I've been in the rooms where the decisions get made. I've managed up to CEOs and boards, built and scaled global teams, and navigated every flavor of organizational complexity. I've also made every mistake a leader can make — and learned from all of them.

What I know is this: the technical skills that get you to the executive level are not the same skills that keep you there. What keeps you there is clarity — about who you are, the story you tell about yourself, and the authority you project whether the room is full of allies or adversaries.

I moved to New York City from the San Francisco Bay Area, where I spent 26 years. I'm married to my wife Gina, and we have two incredible kids and four grandchildren who are the center of our world. And yes, we are entirely ruled by Myra — our 6-pound, 11-year-old Chihuahua who has strong opinions about everything.

Kindness

I've solved more problems — personally and professionally — with kindness than any other tool available. It's not soft. It's strategic.

Inclusion

All voices matter. I seek to bring as many diverse perspectives as possible into every conversation and decision.

Impact

My north star, every day — to make a positive impact in the lives of the people I work with. Everything I do maps back to this.

The experience
behind the coaching.

Nearly 30 years across public companies, pre-revenue startups, and mid-stage growth. Enterprise software. Fortune 500 customers. The intersection of data, personalization, and customer experience.

Conductor
Chief Customer Officer
Lucidworks
Chief Customer Officer
TIBCO
Vice President, Customer Success
Visa / SessionM
Senior Vice President, Client Services
Intuit
Senior Director, Customer Success
Emodo / Ericsson
Vice President, Customer Success

Ready to do the real work?

No pressure, no pitch. Just an honest conversation about where you are and where you want to go.

Let's Talk